For the purpose of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679
(including any legislation incorporating it into local law), we are required to explain to you why we ask for personal
information about you, how we intend to use the information you provide and whether we will share this with
We are the data controller which means that we are responsible for and control the processing of the personal
Information that we collect about you or that you give to us. “Personal Information” or “personal data” means
information that can be used to identify or contact you.
My Rent Rewards is registered with the Information Commissioners Office as a data controller. Our registration
number is ZA306081.
My Rent Rewards is a company registered in England under Company number 11074376, whose registered
office is at 1 Burwood Place, London, W2 2UT.
This policy is updated from time to time. The latest version is published on this page.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on the App.
We also collect information to better understand how visitors use the App and to present timely, relevant information to them.
Under the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679, My Rent Rewards has a legal duty to protect any information we collect from you or have about you from other sources.
There are rules and guidelines we must follow when handling your information. These are referred to as Data
We may collect the following information when you provide it yourself or when we automatically collect it:
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved
products and services.
We use your personal information on the following legal basis for the following purposes:
1. To perform our agreement to provide services to you including:
2. For our legitimate interest including:
3. To comply with our legal obligations including:
4. Where you have consented including:
5. Anonymised information
We may need to share personal information with third parties. We do this to achieve the purposes as set out in this document. If you do not wish your personal information to be shared in this way, you must not register for the App and you must not use our App.
We will share information with your landlord to:
We will share information with payment networks and brands to:
We may also disclose your personal details, if required to do so, by law or any Government body. Your landlord may use the data we provide to them to prevent and detect tenancy fraud.
We do not disclose information about identifiable individuals to the brands we work with, but we may provide them with anonymous aggregate information about our users. We may also use such aggregate information to the brands we work with to reach the kind of audience they want to target.
We will never sell personal information to a third party.
The GDPR provides the following rights for individuals:
To exercise any of the rights referred to above, you should contact our Data Protection Officer by emailing
email@example.com or writing to: My Rent Rewards, 1 Burwood Place, London, W2 2UT
If we use your personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from us.
We will only keep your data for as long as you hold an account with My Rent Rewards. Your account can be ended by sending an email to firstname.lastname@example.org or deleting your account. For more information please refer to Deleting Your My Rent Rewards Account in the section below.
You have a legal right to see the personal information we hold on you. This is called a Subject Access Request.
There is no fee charged to you for a Subject Access Request. However, if you require further copies of your data following a request, we may charge you for the administrative costs of providing further copies.
We will also ask you for two forms of identification. By law we have one month from the day after we receive your
request to deliver the information.
Your right to certain information may be restricted. For example, information relating to a third person or
information relating to a police investigation.
To request your data, please email email@example.com or write to: My Rent Rewards, 1 Burwood Place, London, W2 2UT
If you would like to manage, change, or delete your information, we allow you to do that through the following
When you fill in a form or provide your details on our App, you will see one or more tick boxes allowing you to:
Please note there are some communications that are an integral part of the My Rent Rewards service and cannot
be opted-out of. These communications cover, amongst other things, Rent Notifications, changes to the My Rent Rewards service and your actual or potential transactions with retailers. They can be brought to an end by deleting your Account. To delete your account, please refer to the Managing Your Information section above. If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679.
We will always hold your information securely. We are committed to protecting your personal information. All information that you provide to us is stored on secure servers and access to this database is restricted internally.
While no computer system is completely secure, we believe the measures we use reduce the likelihood of
security problems to a level appropriate to the type of data involved.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and
electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679.
Access to your account is password-protected for your privacy and security. While we do our best to protect your
personal information you also must protect yourself by:
Our App contains links to other websites.
Please note that we have no control of websites outside the My Rent Rewards domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
This privacy notice does not cover links within our App to other websites. We encourage you to read the privacy
Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our
compliance with data protection laws.
If you have any concerns or questions about our use of your personal data, you can contact our Data Protection
Officer by writing to The Data Protection Officer, by emailing firstname.lastname@example.org or writing to: My Rent
Rewards, 1 Burwood Place, London, W2 2UT
If you have any questions about this policy, please contact us using the details above.
My Rent Rewards tries to meet the highest standards when collecting and using personal information. We take any complaints we receive seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, inaccurate or inappropriate.
If you remain unhappy with our response you have the right to complain to the Information Commissioners Office by writing to:
Information Commissioners Office